Terms & Conditions

1. Agreement

These Terms & Conditions (the “Terms”) form a binding agreement between you (“you,” “your,” or “Customer”) and DataRipple (“DataRipple,” “we,” “us,” or “our”) regarding your access to and use of our websites (including dataripple.com and ripplecore.dataripple.com), software, APIs, integrations, and any related services (collectively, the “Services”).

By creating an account, booking a demo, or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

2. The Services

DataRipple is a Business Operating System that integrates customer, job, and financial workflows. Specific features, integrations, and capacity limits depend on the plan you purchase or the configuration we provide.

We may modify, add, or remove features over time. We will not materially reduce the core functionality of a paid plan during your prepaid term without offering a comparable alternative or a pro-rata refund.

3. Account & Eligibility

• You must be at least 18 years old and able to enter a binding contract.
• You agree to provide accurate information and to keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us immediately at security@dataripple.com if you suspect unauthorized access.

4. Subscription, Fees & Billing

• Paid plans are billed in advance on a monthly or annual cycle as agreed at signup.
• Fees are non-refundable except as expressly stated in these Terms or required by law.
• You authorize us (and our payment processor) to charge the payment method on file for all applicable fees, taxes, and renewals.
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• We may change pricing on at least 30 days’ notice; price changes take effect at your next renewal.
• If a payment fails and is not cured, we may suspend or terminate access.

5. Acceptable Use

You agree not to, and not to permit any user to:

• Violate any applicable law or third-party right.
• Upload or transmit malware, exploits, or harmful code.
• Attempt to gain unauthorized access to the Services or other accounts.
• Reverse engineer, decompile, or otherwise derive source code, except where law expressly permits.
• Scrape, mirror, or republish the Services or their output to build a competing product.
• Use the Services to send spam, harass, defraud, or harm others.
• Submit data you do not have the right to submit, including data subject to regulations we do not support (such as PHI under HIPAA, unless covered by a separate written agreement).

6. Customer Data

You own your Customer Data. You grant DataRipple a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and improve the Services and to perform our obligations under these Terms.

You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining any consents required for us to process it on your behalf. You will not submit Customer Data that violates law or third-party rights.

We process personal information as described in our Privacy Policy. Where applicable law requires a data-processing agreement, our standard DPA applies and is incorporated by reference upon request.

7. AI Features

The Services include features powered by machine learning and large language models. You acknowledge that:

• AI outputs are generated probabilistically and may be inaccurate, incomplete, or inappropriate for your use case.
• You will review AI-generated content before relying on it for business decisions, customer-facing communication, financial actions, or regulated activities.
• You will not use AI features to make solely automated decisions producing legal or similarly significant effects on individuals without appropriate human oversight.
• We may use third-party model providers operating under their own terms and data-processing agreements; we configure these vendors to disable training on Customer Data where the option exists.

8. Third-Party Integrations

The Services interoperate with third-party products you choose to connect (e.g., calendars, accounting, payments, CRM, communications). Your use of those products is governed by their terms. We are not responsible for third-party products or for their availability, security, or data practices. Disabling a required integration may affect functionality.

9. Intellectual Property

DataRipple and its licensors own all right, title, and interest in and to the Services, including all software, models, designs, trademarks, and documentation. Except for the limited rights granted to you in these Terms, no other rights are granted by implication, estoppel, or otherwise.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

10. Confidentiality

Each party will protect the other’s non-public information with at least the same care it uses for its own confidential information, and will use it only to perform under these Terms. Confidentiality obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law (with reasonable notice where allowed).

11. Beta & Preview Features

We may offer features labeled “beta,” “preview,” or similar. These features are provided as-is, may be unstable, and may be discontinued at any time. Service levels, warranties, and indemnities do not apply to beta features.

12. Warranty Disclaimer

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, DataRipple disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that AI outputs will be accurate.

13. Limitation of Liability

To the maximum extent permitted by law, in no event will DataRipple, its affiliates, or its suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, even if advised of the possibility of such damages.

DataRipple’s aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the fees paid by you to DataRipple in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

14. Indemnification

You will defend, indemnify, and hold harmless DataRipple and its affiliates from any third-party claim arising out of (a) your Customer Data, (b) your use of the Services in violation of these Terms, or (c) your violation of law or any third-party right. We will promptly notify you of such claims and reasonably cooperate in the defense.

15. Term & Termination

• These Terms apply for as long as you use the Services or maintain an account.
• You may cancel a paid subscription at any time; cancellation takes effect at the end of the current billing period.
• We may suspend or terminate access immediately for material breach, non-payment, or to protect the Services or other users.
• On termination, your right to use the Services ends. We will make Customer Data available for export for a reasonable period (typically 30 days) after which it may be deleted.
• Sections that by their nature should survive termination (including Sections 6, 9, 10, 12, 13, 14, and 17) will survive.

16. Changes to the Terms

We may update these Terms from time to time. When changes are material, we will provide notice (such as by email or in-product message) before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Governing Law & Disputes

These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict-of-laws principles. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Kootenai County, Idaho, for any dispute that is not subject to arbitration or small-claims court. Each party waives any right to a jury trial to the extent permitted by law.

18. General

• Entire agreement. These Terms, together with any order form, DPA, or addendum we sign with you, are the entire agreement between the parties on this subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remainder remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of future enforcement.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Notices. Legal notices to DataRipple must be sent to legal@dataripple.com.

19. Contact

DataRipple
Email: legal@dataripple.com
Web: dataripple.com