Frequently Asked Questions

AI‑powered customer service platform, detailing Ghost Agent—the real‑time AI assistant that automates call summaries and post‑call workflows—and Insight Hound, which continuously analyzes data to uncover trends and issues beyond human detection.

What is DataRipple?

DataRipple.ai is an AI-powered customer service platform that monitors live calls and generates actionable insights and automation.

What is Ghost Agent?

Ghost Agent is DataRipple’s real-time AI phone assistant that listens in on customer calls and automates post-call tasks.

  • Summarizes the conversation, logging key details.
  • Automates follow‑up tasks such as closing support tickets or executing actions like refunds and order reshipments.

How does Ghost Agent improve customer service efficiency?

By handling the post‑call “wrap‑up” process—summarizing calls, logging details, and closing tickets—Ghost Agent eliminates minutes of manual work per call, translating into dramatic cost savings and up to 36% efficiency gains in agent productivity.

What is Insight Hound?

Insight Hound is DataRipple’s AI analytics feature that continuously scans your incoming data streams to detect subtle trends, anomalies, and systemic issues that would typically require a dedicated analytics team to uncover.

Which systems can DataRipple integrate with?

DataRipple integrates with your existing business systems—including CRM, helpdesk, and other operational platforms—via APIs to both gather data and execute automated workflows on your behalf.

How is my data kept secure and private?

DataRipple adheres to industry‑standard security and privacy practices; full details can be found in their Privacy Policy, which governs data handling, storage, and compliance measures.

What pricing plans does DataRipple offer?

Pricing is structured per license with both monthly and annual subscription options. Customer onboarding includes a comprehensive analysis of your current platforms to ensure seamless integration.

How can I get started with DataRipple?

To begin, click Sign Up or Book a Demo, complete the short form, and a representative will guide you through a personalized setup.

Is there a free trial available?

We do not offer a self‑service free trial; instead, they offer personalized demos—reach out via the Book a Demo button to explore trial possibilities.

How do I request a demo or contact sales?

Click the Book a Demo button at the top or the button at the bottom of the page, fill in your contact information, and DataRipple’s team will schedule a walkthrough.

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