GHOST AGENT
Take the Labor Out of Delivering White-Glove Customer Service.
Ghost Agent is an AI Voice Assistant that listens to live calls, automates tasks, and eliminates the post-call “wrap-up” process, cutting customer service call times in half.
The Agent Experience, Reimagined.
Instant Context & Insights
End Screen-Hopping Forever.
Real-Time Data Surfacing
Presents relevant customer, order, or policy data instantly during live calls.
Personalized Agent Dashboards:
Provides a customizable interface with relevant, actionable insights tailored to each agent.
Eliminate Manual Work
Zero Post-Call Wrap-Up.
Automated Note-Taking & CRM Updates
Captures and logs call summaries automatically, reducing manual work.
Smart Task Execution:
Handles tasks like processing refunds or sending follow-ups with a single click.
Real-Time Coaching & Compliance
Your Best Agent on Every Call.
Fast Onboarding & In-Call Coaching
Shortens ramp-up time for new agents with real-time prompts and knowledge support.
Compliance Monitoring
Flags risky language or policy issues live to help maintain regulatory standards.
Drive Revenue and Efficiency
Turn Service into a Revenue Driver.
Intelligent Upsell & Cross-Sell Prompts
Identifies and surfaces revenue opportunities based on customer history and conversation context.
Seamless System Integration
Connects with existing CRMs, policy systems, or EHR tools without replacing current infrastructure.
Ghost Agent delivers ROI in days, not months or years.
How long will it take for your team to see a return? Find out below.
Number of Agents
On averge how many customer service agents are active.
Avgerage Base Salary ($/hr)
Calls p/Day per Agent
Occupancy Rate (%)
The percentage of time your call center agents spend actively handling customer interactions compared to their total available logged-in time.
Baseline Average Handle Time (minutes)
The typical amount of time, on average, it takes your agents to complete a customer interaction — including talk time, hold time, and after-call work.
Per Agent Savings
Fully Loaded Cost P/Hr†
Net Monthly Savings*
Team of Agents Savings
Payback Period*
Return on Investment*
Net Team Monthly Savings*
*The Ghost Agent ROI calculator estimates potential cost and time savings based on your daily call volume, occupancy rates, average handle time, and base salary. Actual results may vary. Use this tool to better understand the potential return on investment from implementing Ghost Agent’s AI-powered customer service solutions.
†The "fully loaded" agent cost includes base salary, benefits of total comp, payroll taxes, workers' compensation, recruiting/training, and overhead.
Connects With Your Existing Tech Stack
Ghost Agent is designed to enhance, not replace, the tools you already use. It seamlessly integrates with leading CRM, helpdesk, and communication platforms.
Frequently Asked Questions
Talent Suite is designed to fit seamlessly into your current ecosystem. It works with the tools you already rely on, from Applicant Tracking Systems to calendars, making setup and adoption effortless.
What phone systems does Ghost Agent work with?
Ghost Agent is designed to be platform-agnostic and can integrate with most modern VoIP and communication systems. Please contact us to confirm compatibility with your specific setup.
Is the AI transcription accurate?
Yes, we use a best-in-class speech-to-text engine to provide high-accuracy, real-time transcription, which is the foundation for all of our AI insights and summaries.
How long does it take to set up and train the AI?
Initial setup is fast. The AI begins learning from day one, and our team works with you to connect your systems. Most clients see a significant impact on call times within the first few weeks.
Is Ghost Agent compliant with regulations like GDPR and CCPA?
Yes, compliance is a core feature. Ghost Agent helps maintain regulatory standards by providing live compliance monitoring and flagging risky language, supporting your GDPR and CCPA requirements.